| 1.
Answer incoming telephone calls, handle all requests
and make it easy to do business with Q.A.Services,
Inc. |
| 2.
Handle all daily procedures for product sales and
standing order fulfillment. |
- Enterprise-wide
program entry enables employee access to customer
details, order requirements, special services
and any pertinent information.
- Maintain
accuracy on all orders, packing slips, shipping
labels, spelling, addresses, products, pricing
and lot numbers recorded from the shipping department.
- Review
customer requests, contact customers to clarify
requests, ensure all necessary information is
included and route request to appropriate department.
- Establish
relationships with professional and patient
customers.
|
| 3.
Ship all orders the same day if received in customer
service by 3pm eastern time. |
- Use
suggestive sales techniques to recommend common
'go with' items based on up sell practices and
status of QAS inventory.
- Works
closely with shipping department to expedite
orders to customers.
|
| 4.
Provide front line technical support for medical
devices. |
- Handle
all technical issue reports the same day; enter
into the data base, contact the manufacturer,
coordinate with concerned parties and follow
up in a timely manner.
- Maintain
regulatory standards and practices as it relates
to products, issue reports and training.
|
| 5.
Perform the annual ProTime Patient Information survey,
consolidate details and formulate conclusions. |
| 6.
Ability to handle multiple tasks, time sensitive
information and accurately record information. |
- Capacity
to work in a fast paced environment.
|
| 7.
Willing to submit to background check due to confidential
patient records & HIPPA regulations. |
| 8.
Adhere to work schedules, company policies, procedures
and business practices as defined in the Employee
Policy Handbook and as directed by management. |
| |
